Refund & Shipping Policy
SAN DECO ONLINE STORE RETURNS AND SHIPPING POLICIES
Please review these policies carefully as they are the terms that govern
Returns and Shipping for the San Deco Online Store. Your placement of
an order on our site constitutes your agreement with these policies.
Returns Policy
Shipping Policy
Returns Policy
Refunds, Returns & Exchanges
Tinted interior and exterior paints, stains and primers, as well as all paint color samples, color swatches, color samples and exterior samples are not eligible for return or exchange. Please note that on-screen and printer color representations may vary from actual paint colors, and we cannot honor returns or exchanges for digitally misinterpreted colors.
For issues regarding incorrect color matching, damaged/weather-affected paint, or other variables follow the below:
If there is an issue with an order fulfilled by an independent San Deco retailer, please contact the retailer directly for information on returns.
If there is an issue with orders shipped and fulfilled by San Deco or a third party vendor, please contact us 786-303-84-09 so that we can assist you.
Please note that all tinted paint orders are final and cannot be returned, refunded or exchanged for a new color, unless your item was lost in transit or arrived damaged and/or incorrect. Unused, non-tinted paint, stain or primer or unopened merchandise that was picked up at the store location can be returned to the same location the merchandise was purchased.
Customer Service
If you have a question regarding a return or refund or are not satisfied with your order from the San Deco Online Store, please email info@sandeco-us.com or call 786-303-84-09. Inquiries must be made within 90 days of your original purchase date; no refunds will be issued after 90 days from purchase date. Most refunds are processed within three business days from the refund request date. For issues with orders shipped to you, please contact us directly to notify us of any concerns as the carrier may not advise us of
any orders refused or accepted in damaged condition.
Shipping Policy
Gallons and quarts of interior paint can be purchased online and picked up at our Pompano Beach showroom.
We currently ship within the continental United States.
To guarantee delivery, we must have complete addresses. Sorry—we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.
Shipping fees are displayed at the end of the checkout process.
All other orders fulfilled by San Deco, are processed and boxed for shipment Monday through Friday, excluding holidays. These orders typically ship UPS ground. When your order is shipped, a confirmation email containing the United Postal Service (UPS) tracking number will be sent to you. This tracking information provides an estimated delivery date. All orders ship from the United States.
Delivery Information
UPS Ground orders take between 1 to 5 business days to arrive from the ship date and are delivered Monday through Friday. UPS 2nd Day Air orders arrive within 2 business days from the ship date and are delivered Monday through Friday. This does not include the warehouse handle time.
It is at the sole discretion of the UPS driver whether he/she can leave a package at your door. If the shipping location is deemed a "safe" area, then the UPS driver will leave the package. However, if the driver has had past incidents of missing or stolen packages, he/she will most likely not leave the package. If you regularly have packages left at your door by UPS, this package should be no exception.
For other products not featured online, the professionals at our stores are happy to assist you
